Privacy policy

Last Updated: 03 January 2026

This Privacy Policy describes how Ameria Personal Care (PTY) Ltd (“Normally”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit, create an account on, or make a purchase from www.normallyskin.com (the “Website”).

This Privacy Policy is drafted in accordance with the Botswana Data Protection Act, South Africa’s POPIA, and GDPR-light global best practices.

By accessing or using our Website or Services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. WHO WE ARE

2. PERSONAL INFORMATION WE COLLECT

We collect personal information that is reasonably necessary to provide our products and services.

2.1.Information You Provide Directly

When you create an account, place an order, or contact us, we may collect:

      • Full name
      • Email address
      • Phone number (including WhatsApp)
      • Billing and shipping address
      • Account login credentials
      • Order history and transaction details
      • Communications with customer support

2.2.Automatically Collected Information

When you use our Website, we may automatically collect:

      • IP address
      • Browser type and device information
      • Pages visited and time spent
      • Cookies and usage data

2.3.Information from Third Parties

We may receive information from:

      • Payment service providers
      • Website analytics and marketing tools
      • Technology and hosting providers

All third-party data is processed in accordance with this Privacy Policy.

3. PURPOSE OF COLLECTION & LAWFUL BASIS

We collect and process personal information for the following purposes:

  • Creating and managing user accounts
  • Processing orders and payments
  • Delivering products
  • Providing customer support
  • Sending order updates and service notifications
  • Marketing and promotional communications (with consent)
  • Improving website performance and user experience
  • Legal, regulatory, and fraud-prevention purposes We process personal data based on:
  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate business interests

4. MARKETING COMMUNICATIONS (EMAIL & WHATSAPP)

If you opt in, we may send promotional messages via email or WhatsApp.

  • Consent is voluntary and explicit
  • You may withdraw consent at any time
  • Every marketing email includes an unsubscribe option
  • WhatsApp marketing can be stopped by replying “STOP”

Withdrawing consent does not affect transactional communications related to orders.

5. ACCOUNT REQUIREMENT

All purchases on Normally require account creation. We do not offer guest checkout.

You are responsible for maintaining the confidentiality of your login credentials.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze traffic and usage patterns
  • Improve user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. DISCLOSURE OF PERSONAL INFORMATION

We may share personal information with trusted third parties, including:

  • Payment processors
  • Courier and logistics partners
  • IT and hosting service providers
  • Marketing and analytics platforms

These parties process data only for specified purposes and are required to safeguard your information.

We do not sell personal data.

8. CROSS-BORDER DATA TRANSFERS

Some service providers may be located outside Botswana.

Where personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

9. DATA SECURITY

We implement reasonable technical and organizational measures to protect personal information, including:

  • Secure servers
  • Encrypted data transmission
  • Restricted internal access
  • Secure password storage

However, no method of transmission or storage is 100% secure.

10. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

11. YOUR DATA PROTECTION RIGHTS

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal limits)
  • Withdraw consent for marketing
  • Object to certain data processing
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at connect@normallyskin.com.

12. USER-GENERATED CONTENT

If you submit reviews or other public content, this information may be visible to others. We are not responsible for how third parties use publicly shared information.

13. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

14. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our Services constitutes acceptance of the updated policy.

16. CONTACT US

For questions, concerns, or data requests, contact us at:

📧 connect@normallyskin.com

🏢 Ameria Personal Care (PTY) Ltd, Gaborone, Botswana